How can you improve the overall performance of a process? What is the impact of queues, variability, seasonality and other variables on process performance? Applying the tools and concepts of BPM can reveal opportunities for significant improvements in process performance. However, more advanced practitioners can run into issues or problems not covered in the introductory course, and this course is designed to address those. These include measuring people performance more precisely, managing people performance better, handling variability, and how and why queues develop and what can we do about them. This course is designed to address questions such as how do we optimise the end to end performance of the process?; how do we accurately capture process variables and process data?, how do we allow for the impact of variability, both in terms of workload and variable people performance?; how does seasonality impact the process?; how do queues develop and what can we do to minimise them? This course will also include a “hands-on” test drive of a powerful process simulation tool.
Audience: This 1 day course is ideal for:
- Project leaders wanting to increase the sophistication of their process analysis
- Project teams wanting to use simulations to better test proposed process changes before committing to them
- Managers seeking tools and perspectives to help them guide and coach their project teams on project execution
- Individuals wanting to prepare themselves to lead larger, more complex projects